Privacy policy

This policy explains what personal data the Welcome Details service (https://welcomedetails.com) processes, why, and what rights you have, under the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and Greek law.

Who is responsible

Brandstamp - Everything Mani, Stoupa, West Mani, Greece. VAT: EL151245669. Email: info@welcomedetails.com.

Guests reading a welcome guide

You don't need an account to read a guide, and we never ask you for personal details. In particular:

• Server logs: our hosting provider records technical details (IP address, time, browser) for security and to keep the service running. Legal basis: legitimate interest (GDPR Art. 6(1)(f)).
• Guide statistics: so owners can see how their guide is used, we count how often it and its pages are opened, which language was chosen and the type of device (phone, tablet or computer). These are stored only as daily totals; no IP address, name or identifier is kept with them.
• Weather: if a guide shows a forecast, your browser loads it directly from Open-Meteo (Switzerland), which sees your IP address like any website. The last forecast is kept on your device so it works offline.
• Language: we remember the language you chose with a cookie. See the Cookies page.
• Personal welcome: if the owner sends you a personal link, your first name is part of the link and shown at the top of the guide. We don't store it; it can only appear in the server logs.
• Requests via WhatsApp: request buttons (for example for a transfer or a chef) open WhatsApp on your phone with a message ready to send to the owner. You send it yourself; we don't see or store it.
• Offline use: the guide is saved on your device so it works without signal. This stays on your device only.
• Videos and outside links: if you open a page with a YouTube or Vimeo video, or tap a link to Google Maps, WhatsApp or another website, that provider's privacy policy applies. YouTube videos use privacy-enhanced mode and only load when you open their page.

The content of each guide (text, photos, Wi-Fi codes) is written by the property owner, who is responsible for it.

Clients with an account (property owners)

For our clients we process: name, business name, email, phone number, password (stored only in encrypted form), invoicing and payment records, and the content you upload. Legal basis: performance of our contract (Art. 6(1)(b)) and legal obligation for tax records (Art. 6(1)(c)).

Signing in uses one essential session cookie, and one cookie remembers whether the editor is shown in English or Greek. To protect against attacks we keep the IP addresses of failed sign-in attempts for up to 15 minutes. If you ask for a new password, we email you a one-time link that works for 1 hour; we keep only an encrypted fingerprint of it and delete it once used.

Sharing a guide: a client can give another person (for example the owner of a property they manage) access to edit one guide. To do this we process that person's name and email and create a login for them. The client who shares the guide is responsible for having their agreement. When access is removed, that login is deleted unless it is used for another guide.

Who helps us

• Hostinger: hosts the website and data, with daily backups.
• Microsoft Translator (Azure, EU region) or DeepL, when an owner uses auto-translate: they receive only the text of the guide to translate it, nothing about guests.
• Open-Meteo: weather forecasts, loaded by the guest's browser (see above).
• YouTube and Vimeo: only when an owner adds a video and a guest opens that page.
• Our email provider and our invoicing software, for communication and invoices.

We do not sell data, we do not use advertising cookies and we do not use third-party tracking or analytics tools. The guide statistics above are counted on our own server, as totals only.

How long we keep data

Account details are kept while your account is active and deleted within 30 days after our agreement ends, except invoicing records, which we keep for as long as tax law requires. Server logs are deleted automatically by the hosting provider.

Your rights

You have the right to access, correct, delete, restrict, port and object to the processing of your data. Write to us at info@welcomedetails.com. You also have the right to complain to the Hellenic Data Protection Authority (www.dpa.gr) or the authority in your own country.

Changes

We may update this policy from time to time. The date of the latest update is shown below.

Last updated: 21 October 2026