These terms apply to the Welcome Details service (https://welcomedetails.com), provided by Brandstamp - Everything Mani ("we", "us"). By using the service you agree to them.
Welcome Details lets owners and managers of holiday accommodation ("clients") create digital welcome guides, which their guests open with a private link or QR code.
We create client accounts once a subscription has been agreed and paid. The number of guides included is set in your agreement. You are responsible for keeping your password safe. You can give other people access to edit one of your guides (for example the owner of a property you manage); the guide stays on your account, you are responsible for their changes and you can remove their access at any time.
Subscriptions run for one year and are invoiced and paid in advance, at the prices shown on our pricing page when you order (VAT included). Access is given once payment is received; there is no free trial period. Premium plans include video; if a client moves from Premium to Essential, their videos are kept but no longer shown to guests. Upgrades during the year are charged pro rata for the remaining months. If a subscription is not renewed or not paid, we may switch the client's guides off until payment is settled. 30-day money-back promise: if Welcome Details isn't right for you, tell us within 30 days of your first payment and we refund it in full. After that, payments for a subscription year are not refunded, except where the law requires it. If you are a consumer (buying for yourself rather than for a business), you also have the legal right to withdraw from this contract within 14 days without giving a reason; our 30-day promise includes and goes beyond that period.
You are responsible for the accuracy and legality of what you publish (for example codes, safety instructions and times) and for having the right to use the photos, logos and videos you upload. You give us permission to host and display this content only to provide the service. Content that is illegal, misleading or offensive is not allowed.
Automatic translations are a help, not a guarantee. We recommend checking them, especially for safety information.
Guides may include shared pages for the area (for example transport, emergency numbers and local partners) and a small area banner. Shared pages are optional. Third-party information such as timetables is provided in good faith and may change without notice.
We make every reasonable effort to keep the service available and keep daily backups, but we cannot guarantee uninterrupted operation. You can download a backup of each guide from your account.
As far as the law allows, our liability is limited to the amount you paid for the service in the previous 12 months. We are not liable for indirect losses or for content published by clients. Nothing here limits rights that cannot be limited by law.
Either side can end the agreement at the end of the paid period. Afterwards, the guides are switched off and the data is deleted within 30 days, unless you ask for a copy.
The information in each guide is provided by the property owner. In an emergency, always call 112 (or the local emergency number).
These terms are governed by Greek law and the courts of Greece have jurisdiction, without affecting any mandatory consumer protection rules.
Last updated: 21 October 2026